Madden Media Madden Media

Madden Media

Careers

Whether or not you see an opening that fits your career track, we are always accepting résumés. Please feel free to send yours today. With the submission of your résumé, please include a cover letter, salary history, and salary requirements.

Whether or not you see an opening that fits your career track, we are always accepting résumés. Please feel free to send yours today. With the submission of your résumé, please include a cover letter, salary history, and salary requirements.

Current openings

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Information Technology Support Analyst

The Madden Media IT staff is comprised of a small group of professionals supporting a large portfolio of services and technologies and we are looking for a highly motivated IT Support Analyst to join our team. This is an entry-level position. The ideal candidate should enjoy performing desktop support operations and assisting non-technical employees with IT issues. While the candidate may not have a lot of previous IT experience, they should have an infectious enthusiasm and curiosity for problem solving and learning new IT skills.

To be successful, the candidate must be reliable, committed, professional, and punctual. We require our staff to have the ability to multitask, manage time effectively, and work under tight deadlines without sacrificing quality of work. The candidate must also possess a demonstrated ability to follow direction while possessing the necessary skills to be resourceful. Having a high level of creativity and attention to detail is imperative.

Required Skills

  • Proven aptitude for computer systems operations and administration tasks, including hardware replacement, software installation (OS and application), maintaining application and system updates, and familiarity with imaging applications
  • Experience with Active Directory administration
  • Solid foundation in networking, including troubleshooting TCP/IP network and connectivity issues, working knowledge of DHCP and DNS protocols, fundamental understanding of VPNs and firewall security
  • Highly proficient in a wide range of internet-based communication technologies, including email, chat, and video-conferencing systems
  • Patience and composure as a must while assisting novice computer operators, solving IT issues, and when teaching new technology skills

Desired Skills

  • Dedication to continual system and process improvement
  • Familiarity with a wide range of computer operating systems, including Windows, Mac OS, Android, iOS, etc.
  • Basic knowledge of scripting languages, such as PowerShell and Bash, which are used for systems automation
  • Experience with providing remote support to users while using a wide-range of technologies
  • Working knowledge of Voice over IP (VoIP) phone systems
  • Experience with a variety of A/V presentation equipment and related technologies

Ideal Background

  • Bachelor’s degree in Information Technology or related area with some related work experience OR
  • Associate's degree and two years of professional information technology experience OR
  • Three or more years of professional information technology experience
  • Experience working in a team environment
  • Excellent oral and written communication skills

We provide a competitive salary and a comprehensive benefits package. Qualified candidates should submit a resume and salary history to careers@maddenmedia.com.

Madden Media is an Equal Opportunity Employer

To send a resume via regular mail:
ATTN: Human Resources
Madden Media
345 E. Toole Ave.
Tucson, AZ, 85701


Send via email: careers@maddenmedia.com