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Systems and Delivery Specialist

At Madden, we are on a mission to encourage people to discover new locations and experiences. We believe getting people out of their homes and into new places makes for stronger individuals, communities, and economies. As a nationally recognized leader in marketing, we work across the travel and tourism industry to help our clients tell their local stories to a global audience and showcase why locations are the best places to live, work, and explore.

Our partners range from organizations in smaller communities to some of the most traveled destinations in the world. We ensure our clients and our team stay informed of the latest research, marketing techniques, and technology solutions that can improve how they showcase their community.

Come join us make the world a little more connected as a Systems and Delivery Specialist.

In your role, help our team deliver exceptional service to our partners by assuring that the Salesforce system is functioning and that the Madden sales team is trained and using our Salesforce platform in order to create efficiencies on the sales process. Additionally, help our internal and external teams grow by continuously researching and updating the way we use our internal systems.



  • Responsible for the maintenance and upkeep of the Salesforce platform and serves as the primary internal point of contact for anyone who needs assistance with the Salesforce system.
  • Responsible to train and adds new employees to the Salesforce system
  • Implements new features (including apps) to the platform.
  • Works closely with the sales and production teams ensuring all the necessary details are passed from sales to production.
  • Ensure all necessary program details are included in the opportunity
  • Creates necessary parent opportunities and creates sale report needed per program
  • Continuously keep up on new updates and continue to learn more about the functionality of the Salesforce
  • Research new solutions and ways to use Salesforce
  • Troubleshoot any issues that arise for anyone on the Salesforce/PSA platforms
  • Attend appropriate meetings as deemed necessary
  • Responsible for all other duties as assigned by management


  • Assists with receiving publications/inserts and maintaining the Madden Media morgue
  • Logistics and distribution assistance where needed including working with Presidio
  • Attend appropriate meetings as deemed necessary
  • Responsible for all other duties as assigned by management


  • Create all projects
  • Assign project team member
  • Attend acceptance meetings and ensure production team has necessary details

Why work with us?

We are different. We are artists, writers, digital experts, and sales professionals. We have a lot of fun and market some of the most unique locations. Our team is dynamic and always looking to the next innovation in marketing techniques, tools, and technology.

For those in Tucson, our work environment is in the heart of downtown in a historic flatiron building. There are almost one hundred Maddenites in Tucson and throughout the United States. We love being part of something more than just another marketing agency. Tell us a little more about yourself by submitting your resume.

Madden Media is an Equal Opportunity Employer

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